What Information We Hold and Why
When you open an account, we collect your name, contact details, and the credentials you use to log in. When you transact through bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp — not your mobile banking PIN or full wallet credentials. We
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also collect device data such as browser type, IP address and session logs to keep your account secure and detect unusual access patterns. Cookies track your session state so the lobby stays responsive across page loads on mobile. We hold this data only as long as
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your account is active or as required under applicable law. You can request a copy of your stored data by contacting support directly. Whether these data practices apply to you depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.